01 Defining the problem
Business Operational Diagnostic
Why start here?
In order to develop an effective solution, we first need to investigate and identify the root cause of the issue(s).
Our Process
01 Gather
02 Discuss
03 Review
04 Result
Good data provides us with the information we need to analyse your current operations, identify gaps or issues and formulate a plan tailored to your specific requirements.
01 Gather
Knowledge is power!
In the first stage of our operational audit, we ask you and your team to gather and provide us with as much information about the business as possible.
Our team will support you with best practice recommendations to help you gather what is needed.
what we look at...
Your Business
Mission, vision and values
Organisational structures
Goals and objectives
Current plans
Identified gaps or barriers
Key operational systems & processes
Business systems
Workflows / SOPs
Identified focus areas
Human resources
Current organisation chart
Key roles & responsibilities
Contractor engagements
Team dynamics
Performance management
Marketing & sales
Target client market
Service offerings
Sales process
Marketing strategy
I.T. structures & security
Tech application audit
Devices register
Data management
Cyber security plan
Continuous improvement
Feedback mechanisms
Innovation process
02 Discuss
Let’s dig deeper.
You and/or your team will join us for a three hour guided workshop in which we aim to discover and understand from a personal perspective your current operational experience.
How do things work currently?
What is causing you headaches?
Why aren’t things running as smoothly as they could?
Where are the holes in the current processes?
Who within your team will be a valuable resource to implementing change?
Often the root of issues that arise in operational procedures stem from somewhere entirely different than you would think. We’ll guide you through the process so we can identify and tread the problem at the source.
03 Review
What did we discover
In the third stage, we analyse our findings, use the insights gathered to formulate a plan, and provide you with a report outlining what we discovered and a list of recommended actions.
Every business has a unique set of requirements, so we explore a multitude of applications to find one that is best suited to your needs.
For example:
- New technology
- Staff training
- Improved onboarding
- Process documentation
04 Result
Where to from here?
In the final stage, you will join us for a 30-minute call to discuss the recommendations, prioritise key actions, and confirm what support looks like for the next phase of engagement.
We offer different levels of support, customised for each client dependent on their needs, whether it be short-term for a specific issue, longer-term, or even open-ended, working with you to analyse and address every aspect of your business.
Get in touch today to prepare your business for the future.
Don’t just take it from us
Here’s what a Legal Firm in Melbourne had to say about their Operational Audit Experience.
“Engaging The Artisans for our operational audit was a turning point for our business. Nicole’s ability to cut through complexity and provide a clear, strategic view of our key operational pillars was invaluable.
She didn’t just assess where we were – she helped us align our operations with where we’re going
Nicole’s approach was both insightful and practical. She helped us prioritise the critical areas that will drive impact over the next 12 months, ensuring we’re focusing on what truly moves the needle. From refining our sales funnel and streamlining client onboarding to improving service delivery, her recommendations were not just theoretical – they were designed for execution
One of the most valuable aspects of working with Nicole was her expertise in structuring systems to support our growth. As we scale from a small team toward our vision of 10+ employees, her guidance on integrating third-party contractors while maintaining our brand promise was critical.
What sets this experience apart is the collaborative style – this wasn’t a one-time report; it was a hands-on, strategic partnership. She equipped us with the capability to refine and adapt as we grow, not just by giving us solutions but by embedding the right thinking into our team.
Thanks to this process, we now have a clear operational roadmap, better accountability structures, and a stronger foundation for sustainable growth. If you’re serious about elevating your business operations and creating a business that runs as smoothly as it scales, I can’t recommend The Artisans Operational Audit highly enough.”
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Acknowledgement of Country
We acknowledge the Traditional Owners of the land on which we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.