Meet The Artisans Team

Nicole Smith
​Founder & Director

Artisans Roles:
+ Chief Operating Officer (COO)
+ Head Systems Designer + Aligner

Meet Nicole Smith, your COO with over 20 years of experience implementing effective systems and processes for businesses of all sizes. Having experienced firsthand the frustrations that come with failing systems, Nicole is passionate about designing systems that are not only efficient and effective but are also human-focused, aligning with the business’s unique culture.

Nicole has worked in national and international organisations such as AXA, Rothschild & Co and Macquarie Group, in both London and Australia. In these roles, Nicole has been responsible for leading thinking to clarity, understanding, and agreement of real outcomes in real-time.
Identifying that small businesses wanted the knowledge and experience of big business, Nicole established The Artisans Business Solutions. Working in specific areas of the business or supporting leaders to reimagine their business operations, Nicole supports businesses across Australia in designing and aligning their systems to support the way they actually work.

Nicole is moving the thinking forward from bridging the gap between human and automations to leveraging the strengths of each to plug in and play their parts together. Typically, Nicole works with applications readily accessible to business (e.g. SAAS and AWS solutions) and finds how they can connect and be the support the business needs to confidently, consistently, and congruently operate.

Embracing a holistic lens, The Artisans are connecting the threads to capture and bring the operations of your business to life.

Josh Saunders

Artisans Roles:
+ Executive Assistant

Support and Josh go hand in hand. With experience helping businesses bring clarity to their goals and turn plans into action, Josh ensures smooth operations across our working weeks.

From coordinating client sessions to keeping our team on track, his calm approach and structured mindset help create the space for everyone to thrive.

Varsha Gondhkar

Artisans Roles:
+ Business Operations Coordinator

Systems and structure come naturally to Varsha. With an analytical mindset and enthusiasm for continuous improvement, she supports client delivery, captures and refines processes, and keeps our internal systems running efficiently.

Her curiosity and focus on creating clarity make her an invaluable part of our growing team.

And…

We bring together trusted humans to deliver services that further enhance your operations, including:
+ IT Setup + Security
+ Legal
+ Marketing
+ Finance
+ HR
+ More…

We liaise on your behalf and build strong relationships with your existing support ecosystem, ensuring everyone works seamlessly together. This means that when we identify an opportunity to bring in someone we trust to deliver part of your project, we’ll handle all the legwork for you.

Join the Team Behind ‘Confidence to Grow’

At The Artisans Business Solutions, we’re always open to connecting with passionate operations and systems professionals who are committed to helping businesses grow stronger through their teams and tech. Since our beginnings, we’ve supported leaders across Australia to streamline their operations, strengthen their structures, and create confidence to grow.

If you’re studying, experienced, or exploring new opportunities in:

  • Business Operations & Systems Design
  • Project or Process Management
  • Technology Integration & Automation
  • Executive or Operational Support
  • Business Analysis & Documentation

We’d love to hear from you.

Apply Now

Partners

Acknowledgement of Country

We acknowledge the Traditional Owners of the land on which we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.