Meet The Artisans Team

Nicole Smith
​Founder & Director

Artisans Roles:
+ Chief Operating Officer (COO)
+ Head Systems Designer + Aligner

Meet Nicole Smith, your COO with over 20 years of experience implementing effective systems and processes for businesses of all sizes. Having experienced firsthand the frustrations that come with failing systems, Nicole is passionate about designing systems that are not only efficient and effective but are also human-focused, aligning with the business’s unique culture.

Nicole has worked in national and international organisations such as AXA, Rothschild & Co and Macquarie Group, in both London and Australia. In these roles, Nicole has been responsible for leading thinking to clarity, understanding, and agreement of real outcomes in real-time.
Identifying that small businesses wanted the knowledge and experience of big business, Nicole established The Artisans Business Solutions. Working in specific areas of the business or supporting leaders to reimagine their business operations, Nicole supports businesses across Australia in designing and aligning their systems to support the way they actually work.

Nicole is moving the thinking forward from bridging the gap between human and automations to leveraging the strengths of each to plug in and play their parts together. Typically, Nicole works with applications readily accessible to business (e.g. SAAS and AWS solutions) and finds how they can connect and be the support the business needs to confidently, consistently, and congruently operate.

Embracing a holistic lens, The Artisans are connecting the threads to capture and bring the operations of your business to life.

Anne Rousidis

Artisans Roles:
+ Executive Assistant

Support and Anne go hand in hand as she brings her experience in working with businesses to be clear on their goals and makes them a reality.

​Here, Anne supports the team with smooth operating operations across our working weeks, coordination of our client sessions, and more.


We bring together trusted humans to deliver services that further enhance your operations, including:
+ IT Setup + Security
+ Legal
+ Marketing
+ Finance
+ HR
+ More…

This means, when we identify an opportunity to bring in someone we trust to deliver part of your project, we’ll do all the leg work for you.


Acknowledgement of Country

We acknowledge the Traditional Owners of the land on which we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.