Meet Nicole Smith, your COO with over 20 years of experience implementing effective systems and processes for businesses of all sizes. Having experienced firsthand the frustrations that come with failing systems, Nicole is passionate about designing systems that are not only efficient and effective but are also human-focused, aligning with the business’s unique culture.
Nicole has worked in national and international organisations such as AXA, Rothschild & Co and Macquire Group, in both London and Australia. In these roles, Nicole has been responsible for leading thinking to clarity, understanding, and agreement of real outcomes in real-time.
Identifying that small businesses wanted the knowledge and experience of big business, Nicole established The Artisans Business Solutions. Working in specific areas of the business or supporting leaders to reimagine their business operations, Nicole supports businesses across Australia in designing and aligning their systems to support the way they actually work.
Nicole is moving the thinking forward from bridging the gap between human and automations to leveraging the strengths of each to plug in and play their parts together. Typically, Nicole works with applications readily accessible to business (e.g. SAAS and AWS solutions) and finds how they can connect and be the support the business needs to confidently, consistently, and congruently operate.
Kathy brings over 20 years of experience working in Government and Small Business roles where she was the ‘go-to’ to transfer the technical into the doable.
Here, Kathy brings her own (higher than comfortable for the average human) passion for making work work. She dangles from the angle of documentation and how it connects to aligning humans with the systems.
Occasionally Kathy steps out of the office to support Nicole in client workshops, otherwise you’ll find her busy building the supporting documents, templates, and forms to support the humans to love connecting with their systems.
We know people. And we know people who know people. And because we do, this means we can bring together trusted humans to deliver services that further enhance your operations, including:
+ IT Setup + Security
This means, when we identify an opportunity to bring in someone we trust to deliver part of your project, we’ll do all the leg work for you.
We acknowledge the Traditional Owners of the land on which we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.