We believe that your business is your business. We believe that you got this far because what you do works. We believe that how you work works. We believe some things need to change. We believe some things need to stay the same. And, above all, we believe that you should always own your operations.
This means that we work with the way you know works. This means that we only change that which needs to be changed (including when you just want that new shiny thing). This means that we play a small part for a short time. And, in the end, this means we leave you with everything you need to confidently operate in your operations on your own.
It’s important that whatever we promise, we back it from experience. We know that how we support you to get your business operations in order through design and aligning how your tech and team work together because of a cake. Yes, we are human too and we love a good cake (analogy).
Before making a cake, you have a clear idea of the type of cake you want and who will eat the cake (or try to eat it). Having decided on your cake of choice, you aquire the necessary ingredients and equipment. Following the measure and procedure you achieve the desired cake (and east it to!).
What does this have to do with your Business Operations?
Well, you know what you want at the other end. You ensure you have everything you need. You follow the steps knowing it what you will get at the end.
What you may not have noticed is that you saved time when you have everything you needed close at hand. You saved time and energy when you followed a proven procedure knowing it would get you the outcome you wanted. You saved time and energy because you could ask one of your team to do it for you and achieve the same result as if you did it.
You saved money in every moment you saved all that time and energy.
We mean it, how you work works, it has got you to this point. we watch, we listen, we ask questions, we listen some more, and get clear. Many of our clients are surprised to learn how they are actually working and how it differs from how they thought they worked.
What we will explore;
+ Business structure and strategy + Business growth objectives + Tech Stack ~ What’s working and what’s not + Key procedures and workflows + Automations current and wishlist + Document management structure and strategy + Team communication strategy + And more…
We take your current tech, how your team works (and doesn’t yet), and find the balance between what can happen and what needs to happen. We keep front of mind your big picture and align each system to better meet your business objectives.
You will see us designing;
+ Workflow diagrams + Process documents + System build scope documentation
We back the build. We many will give you a plan or strategy and tell it will work, we know this is usually when most businesses stumble — so, we stick around to make it work. Our team builds your templates, forms, automations, other IT assets, and supporting documentation and works with you to test and adapt your systems as they are implemented.
Your experience will include;
+ Tech systems transform + Automations being activated + Forms being filled + and more…
We work with your team to ensure your they are confident in the tech and using it to the new aligned designed. We support you with resources to come back to again and again to ensure you feel confident in operating in your own operations.
You will experience
+ Standard Operations Procedures (SOP) + Team training sessions + Learning libraries
We acknowledge the Traditional Owners of the land on which we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.