Strengthen Your Business Foundations (Workshop)

Secure Your Spot

Date: 29th May 2024 | Time: 10:30am – 1:30pm | Location: Chadstone Melbourne

This workshop is tailor-made for business leaders and operational professionals, providing a unique opportunity to dedicate time to master the art of creating standard operating procedures. During this half-day event, you will capture the current state of your operational ecosystems, setting the stage for focused actions over the next 12 months and beyond.

Engage with fellow business leaders, receive personalised guidance from Nicole Smith, a seasoned Fractional COO and System & Process Designer, and leave equipped with practical skills, comprehensive templates, and a tailored action plan to elevate your business operations.

We look forward to seeing you in the room ready to transform your approach and make a lasting impact on your business’s efficiency and clarity!

Let’s Get Prepared For The New Financial Year!

Your Investment

Active engagement at a half day in person workshop

Energy to commit to learning the practical skills and integrate into your business

Financial Investment: $357 + GST per seat
(Valued over $997 + GST)

Secure Your Spot




About The Workshop

In your half day workshop you have the opportunity to:




Existing Operations and Tech eco-system
Existing Current Standard Operating Procedure Library
Existing + Future state organisational Chart

Standard Operating Procedures (SOPs)
You will learn how to design a process for your business
Translate this into Practical SOPs documents for your team

Learn how to integrate your new ways of working into your business as usual
Tailored integration action plan


Connect with other business leaders excited about strengthening their business operations.

What’s Included

Half day in person workshop (hosted in Melbourne)
Three month (post workshop) group support within the Members Lounge Community
Guided support from Nicole Smith (f)COO, System + Process Designer
Learn the skill of designing + creating standard operating process documentation
Connect time with other business leaders
Fabulous Coffee + Snacks



  • Business System + Subscription Review
  • Standard Operating Procedures Library
  • Standard Operating Procedure Document


  • Selecting Your Business Systems
  • Designing A Standout Process

Workshop Structure

Before the workshop:

  • Pre-workshop planning
  •  Templates to install onto your laptop ready to customise

At The Workshop

Session One: Capture Your Existing Eco-systems

  • Operations + Technology Systems
  • Operating Procedures
  • Organisational Chart

Session Two: Create Standard Operating Procedures (SOPs)

  • How to design a process
  • Support simplicity in steps
  • Create your tailored business SOP document

Session Three: Connect Into Business As Usual

  • Supportive practices to integrated into your daily operations
  • Create a tailored operational action plan

Meet Nicole Smith
​Founder & Director

Artisans Roles:
+ Chief Operating Officer (COO)
+ Head Systems Designer + Aligner

Meet Nicole Smith, your COO with over 20 years of experience implementing effective systems and processes for businesses of all sizes. Having experienced firsthand the frustrations that come with failing systems, Nicole is passionate about designing systems that are not only efficient and effective but are also human-focused, aligning with the business’s unique culture.

Nicole has worked in national and international organisations such as AXA, Rothschild & Co and Macquarie Group, in both London and Australia. In these roles, Nicole has been responsible for leading thinking to clarity, understanding, and agreement of real outcomes in real-time.

Identifying that small businesses wanted the knowledge and experience of big business, Nicole established The Artisans Business Solutions. Working in specific areas of the business or supporting leaders to reimagine their business operations, Nicole supports businesses across Australia in designing and aligning their systems to support the way they actually work.

Nicole is moving the thinking forward from bridging the gap between human and automations to leveraging the strengths of each to plug in and play their parts together. Typically, Nicole works with applications readily accessible to business (e.g. SAAS and AWS solutions) and finds how they can connect and be the support the business needs to confidently, consistently, and congruently operate.

Is this for me?

This workshop is for:

Business Leaders
General Managers
Operation Managers
Executive Assistants
Admin Assistants

OR… anyone looking to increase their skills to strengthen business operations for your (or your clients) business, this is the space for you.

Secure Your Spot

We have limited the numbers of seats to a small group.  You’ll get all the personalised support you are looking for on the day and have access to three-months post workshop support within The Artisans Members Lounge.

All The Details

Date: Wednesday 29th May 2024

Time: 10:30am – 1:30pm

Location: Waterman Business Centre Chadstone | Buffett Boardroom

Address: 1341 Dandenong Rd, Chadstone VIC 3148

Free parking available on-site


What Do I Bring With Me?

On The Day bring along Laptop and charger Pen and paper if this is your preference for creative planning Pre-workshop work All your ideas, questions and thoughts around strengthening your business operations. There are PowerPoints available in the middle of the boardroom table.

What Do I Prepare Before The Workshop?

To support you to get the full experience, we will provide a short list of information to collect prior to the session to support the capture of your existing operational position and a single processes to deep dive and create your Standard Operating Procedure in the workshop.

Do I Need Any Particular Software?

We will provide templates in a variety of formats including Microsoft + Google.

Will I Have Access To Internet?

Yes. You will have access to connect to the Waterman internet for the duration of the workshop.


Acknowledgement of Country

We acknowledge the Traditional Owners of the land on which we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.